The following are the terms and conditions governing your (hereinafter “Publisher”) relationship with Tenkai Technologies SL Reg No. B42993659 (hereinafter “Tenkai Technologies SL”) and the use of any website associated with Tenkai Technologies SL’s services (hereinafter “Site”). Publisher agrees to use the Site and any additional services offered by Tenkai Technologies SL only in accordance with these Terms and Conditions. Tenkai Technologies SL reserves the right to make changes to the Site and these Terms and Conditions at any time. Publisher’s continued use of the Site after any such modification and notification thereof (which may be provided by e-mail to the email address provided in the course of Publisher’s registration with Tenkai Technologies SL) shall constitute Publisher’s consent to such modification.
Personal DataAs used herein, “Personal Data” means any information relating to an identified or identifiable natural person, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person.
Collection of Personal Data
Company collects, processes, and stores Personal Data collected from you via client’s use of the Service or where client has given consent.
This Personal Data may include contact details, copies of identification documentation provided by client or derived from publicly accessible databases, government identification number as well as information relating to devices or internet service (such as an IP address and a MAC number).Company collects information provided during the onboarding process, which may be a completed, incomplete, or abandoned process.
Company collects, uses, stores, and transfers Personal Data, which may include the following:
Operating within the European Economic Area (“EEA”).
Company collects, stores, and processes personal information in accordance with the Best Practices of Data Collection in the EU, in addition to GDPR [General Data Protection Regulation- (EU) REGULATION 679/2016].
Types of client defined in APPENDIX A.
Collection and Storing of Data Outside the EU
As outlined above, company may collect Personal Data from customers located in the EEA. To facilitate the services company provides to customers located in the EEA, company requests explicit consent for the transfer of Personal Data from the EEA to outside of the area. If client is an individual located in the EEA and declines to consent to such transfer, client will no longer be able to use company services.
Personal Data Usage
Company uses Personal Data to communicate with the client and to administer, deliver, improve, and personalize the Service. Company might also generate generic data out of any Personal Data collected and use it for company purposes.
Company may also use such data to communicate with you in relation to other products or services offered by company and/or its partners. Company does not share Personal Data with third parties (other than partners in connection with their services) except where client have given consent and further detailed below.
Company may share Client Personal Data with third parties:
If company deems that sharing it is necessary to enforce the Terms of Service:
To comply with government agencies, including regulators, law enforcement and/or justice departments:
To third parties who provide services to the company (such as administration or technical services.
In connection with the sale or transfer of our business or any part thereof.
Additionally, company has implemented international standards to prevent money laundering, terrorist financing and circumventing trade and economic sanctions and will implement final rules and regulations when effective, which will likely require us to undertake due diligence on our customers.
This may include the use of third-party data and service providers which we will cross-reference with your personal information.
Storage of Personal Data
The data that company collects from the client may be transferred to, and stored at, a destination outside of the EU.
It may also be processed by staff operating outside of the EU who work for the company or for one of company suppliers. By submitting client personal data, client agrees to this transfer, storing or processing, except customers located in the EEA, as detailed above.
All information you provide to us is stored on company and/or third party cloud servers.
Access and Correction of Personal Data
Client has the right to obtain a copy of Personal Data upon request and ascertain whether the information company holds about client is accurate and up-to-date.
If any of the Personal Data is inaccurate, client may request to update the information. Client may also request to delete Personal Data, with exception that the company may refuse client deletion request in certain circumstances, such as compliance with law or legal purposes. For data access, correction, or deletion requests, please contact company.
In response to data access, correction, or deletion request, company will verify the requesting party’s identity to ensure that he or she is legally entitled to make such request. While company aims to respond to these requests free of charge, company reserve the right to charge client a reasonable fee should the request be repetitive or onerous.
Customers can opt out from these marketing communications at any moment. If you do not want to receive these communications, please send an email to
For product related communications, such as policy/terms updates and operational notifications, client will not be able to opt out of receiving such information.
Company endeavors to protect clients from unauthorized access, alteration, disclosure, or destruction of Personal Data that the company collects and stores. Company take various measures to ensure information security, including encryption of the communications with SSL; required two-factor authentication for all sessions; periodic review of our Personal Data collection, storage, and processing practices; and restricted access to client’s Personal Data on a need-to-know bases for our employees and vendors who are subject to strict contractual confidentiality obligations.
Contacting Company about Privacy Concerns
Definition of Clients
- Email address
- Mobile phone number
- Full legal name (including former name, and names in local language)
- Passport number, or any government issued ID number
- Date of birth (“DOB”)
- Proof of identity (e.g. passport, driver’s license, or government-issued ID)
- Residential address
- Proof of residency
- Additional Personal Data or documentation at the discretion of our Compliance Team
- Corporate clients:
- Corporate legal name (including the legal name in local language)
- Incorporation/registration Information
- Full legal name of all beneficial owners, directors, and legal representatives
- Address (principal place of business and/or other physical locations)
- Proof of legal existence
- Description of the business
- Percentage of ownership for Individual/corporate owners
- Contact information of owners, principals, and executive management (as applicable)
- Proof of identity (e.g., passport, driver’s license, or government-issued ID) for significant individual beneficial owner of the institutional customer entity
- Personal Data for each entity’s significant beneficial owner of the institutional customer entity (see the “Individual Customer” section above for details on what Personal Data we collect for individuals)
- Source of wealth
- Amount of bitcoin or other digital assets projected to be injected
You may also write to us at:
Tenkai Technologies SL
Carrer de la Marina, 102
08018 Barcelona - Spain